- We strive to deliver products purchased from The Food Script in excellent condition and in the fastest time possible. Also, for all the subsequent purchases of Rs.1999* or more, we will deliver the order to your doorstep free of cost. A minimal shipping charge will be applicable to all orders under Rs. 1999 based on cart items.
- If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including any shipping charges if paid online.
- If you return an order delivered to you, order shipping charges will not be refunded. For accounts whose return behavior violates our fair usage policy, a delivery charge of Rs. 149 will be levied on all orders, irrespective of order value.
- *Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
- We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 149 for all orders for accounts which have a high percentage of returns and shipments not accepted by value of orders placed.
- Please tap on the “Orders” section under the account menu of the website to check your order status.
- You can change your order’s shipping address before we’ve shipped it by getting n touch with our customer care representatives. Extra charges (if applicable) shall be levied.
- Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.
- For any other items to be eligible for a refund, you have to return the item you have purchased to us within 2 calendar days of the delivery. The item must be unopened and in its original condition. Contact our customer services department to get a free shipping label.
- If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date or a refund may also be processed depending upon the facts and circumstances of each case If anything is unclear or you have more questions feel free to contact our customer support team.
- After placing the order customer can cancel the order before the order is packed. And in case of customer request for Refund, it will be processed through same mode within 10 working days. Products should be returned within 24 hours from the day of delivery.
- To Reship we do not offer such service. For returning products, you are required to self-ship them back to us. Our customer care will help you with the labels and shipping address.
- If the item you returned is used, damaged or labels are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and The Food Script assumes no liability in this regard. For more details, please call our customer care.
- At present, due to the onset of the COVID-19 Virus and subsequent disruption of the supply chain, logistics and other services we are unable to offer cancellation, return, exchange or refund of the any items once the order has been placed on our website. Refunds are processed only in cases where there has been delivery of genuinely defective items and on no other grounds.
- After placing an order, in case you want to cancel your order, you can easily do so until it has not been shipped and is in our warehouse. Any amount already paid by you will be refunded back. Contact our customer support to help you with this process as swiftly as possible.
- If you choose a direct payment gateway to complete your purchase, then we do store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
- We reserve the right to modify these policies at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify
you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
- If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.